I. Target Audience

Warehouse Staff, Operations Staff

 

II. Feature Introduction

Inventory replenishment is a critical part of running an Amazon business. Shipping and logistics are crucial, and when important inventory is shipped, tracking its delivery is essential.

To help our sellers track their logistics more efficiently, we've integrated 17track's powerful tracking capabilities directly into SellerSpace. You can now easily check the shipping status of your outbound FBA shipments and FBM orders within SellerSpace, and added tracking numbers will automatically update with the latest delivery information.

 

III. Use Cases

- Track logistics information for FBA shipments and Seller-Fulfilled (FBM) orders.

IV. Operation Guide

Before using the Logistics Tracking feature, please note:

- Each account has a daily query limit of 20 tracking numbers (FBA + FBM) per day.

- Tracking numbers that have already been added for tracking will continue to be tracked automatically and will not consume your query quota. Only the initial query will consume quota.

1. FBA Shipment Logistics

Navigate to [Inventory & Purchasing -> FBA -> Logistics Tracking -> FBA Shipment Logistics] page, and click [Add FBA Shipment Logistics Tracking] to access the page for adding tracking numbers and querying information.

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On the "Add FBA Shipment Logistics Tracking" page,

Enter the Shipment ID. After entering, the system will automatically detect if the shipment exists.

Note: You must track shipments within your current account. Tracking logistics information for shipments outside of your account is not supported.

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Tip: If you are unsure of the Shipment ID, you can find it in the [Inventory & Purchasing -> FBA -> FBA Shipments] feature.

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Next, enter the Tracking Number and Carrier for the corresponding shipment.

Generally, after entering the tracking number, the system will automatically detect the corresponding carrier. You can also manually select the carrier.

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After selecting, confirm that all information is correct and click [Confirm and Query] to add and query the shipment's logistics information.

After adding, 1 query credit will be consumed. You can add up to 20 queries per day (including FBM queries).

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(Example only)

After clicking [Confirm and Query], return to the "FBA Shipment Logistics" homepage.

Here, you can view all added shipment logistics queries, including: Logistics Status and Latest Location, Time of Logistics Information Update, and basic shipment information, etc.

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Use the filter bar at the top to find the shipment logistics you just added for query.

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After finding it, click the tracking number of the shipment on the left to view the logistics details.

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Logistics Details:

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If you find that the current logistics information may have a synchronization delay compared to the actual status, you can click the refresh button on the right to manually refresh the logistics information.

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In addition to viewing logistics details, you can also directly click the Shipment ID corresponding to the logistics on the homepage to view the shipment details.

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Shipment Details:

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If you no longer want to track a certain shipment, you can directly delete it.

Click the [Delete] button on the right to delete it with one click.

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2. FBM Order Logistics

The FBM logistics query method is essentially the same as FBA shipment logistics.

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