Q1: Is there a risk of account association when managing stores on SellerSpace?

A1: We use the Amazon officially recommended: SP-API authorization method, which retrieves data through official interfaces, can help you manage multiple stores uniformly, without any risk of association. 

Principle of No Association:

Our system adopts Amazon's offcially recommended SP-API authorization method for data integration. After you authorize, we obtain your store data through the API. We will no longer log in to the Amazon Seller Central. 

It's equivalent to us interacting with Amazon to retrieve data through the token you authorized. Amazon cannot judge whether the authorized customers are the same person at all, because when you authorize, you used the regular IP of the authorized store to log in to the Amazon Seller Central.

Therefore, when operating authorization, please note that:

When authorizing Store A, log in to SellerSpace on Computer A or IP A that you frequently used to operate the authorization;

When authorizing Store B, log in to SellerSpace on Computer B or IP B that you frequently used to operate the authorization.  

Tip: Only when operating authorization, you need to use your regular IP to log in to SellerSpace. After successful authorization, you can log in to SellerSpace to manage your store with any computer and browser, and you no longer need to worry about network environment restrictions.

Q2: Why is my store data not syncing?

A2: It might be due to an authorization issue. Please contact our customer service representative to verify. If the authorization status is abnormal, just re-authorize it and it will be fine.

Q3: I’ve authorized my store, but why is no data being synced?

A3: For the first-time authorization, the system needs time to synchronize data. Once synchronization is complete, you will be able to view and manage your data.

Click to view: SellerSpace Data Synchronization Introduction

Q4: How do I authorize multiple stores?

A4: Click the "Add Account" on [Authorization] page.Then authorize each store under its respective frequently used IP environment.

Q5: What does “Pending Verification” authorization status mean?

A5: “Pending Verification” indicates that the authorization was not successful. Please re-authorize.

Q6: If I initially authorized Japan, and then update the authorization to add Singapore and Australia marketplaces, why can’t I add them?

A6: You need to click on “Add Account” to add marketplaces and stores.

Q7: My store is on a remote server (VPS:Virtual Private Server/ZiNiao Browser). How do I authorize it?

A7: You need to perform the authorization within the remote server (VPS/ZiNiao).

Q8: Why am I getting the error “Duplicate Seller ID Submission”?

A8: One Amazon account can only be authorized to one SellerSpace account. This message indicates that the current Amazon account has already been authorized to another SellerSpace account and therefore cannot be authorized again. In this case, you can follow the solution in Q13 to revoke the old authorization and then re-authorize, or directly migrate the store authorization.

Q9: Is there a limit to the number of stores I can authorize?

A9: Except for the Professional Plan, all other plans can only authorize three accounts.

Determine whether stores belong to the same account based on the Merchant ID.

Stores sharing the same Merchant ID are considered part of the same account.

All North American stores (US, Canada, Mexico, Brazil) count as one account.

Japan, Australia, and Singapore each count as one account separately.

All European stores count as one account.

UAE, Saudi Arabia, and India each count as one account separately.

Q10: When authorizing my store, why does it keep showing “Store Already Authorized”?

A10: This indicates that the store has already been authorized under a SellerSpace account. If it’s not under your current account, it must be under another account.

Q11: Please note that authorization may require you to log in to your Amazon Seller Central to grant permission to SellerSpace.

A11: During the authorization process, please only log in to your Amazon Seller Central on the computer you normally use to access your Seller Central.

At other times, using SellerSpace features on any device and network will not cause any association issues for your account.

Q12: How do I authorize Amazon Advertising?

A12: Amazon Advertising authorization is the API access granted by Amazon to developers for advertising-related functionalities. (Advertising Authorization Graphic Guide)

After authorization, you can use Scheduled Strategy, Autonation Strategy and other features of SellerSpace.

Go to SellerSpace -> Authorization & Setting -> Advertising Authorization, and complete it in one click!

Q13: How do I revoke store authorization?

A13: You can revoke authorized stores with one click in SellerSpace, or revoke it in your Amazon Seller Central (Click to view detailed tutorial on revoking authorization).

To revoke in Amazon Seller Central:

1. Log in to your Amazon Seller Central with the primary account.

2. Navigate to: Apps & Services -> Manage Your Apps.

3. In the Third-Party Developer Apps list, find SellerSpace, and click the “Disable” button on the right.

Q14: Where can I find my Seller ID?

A14: Log in to your Seller Central with the primary account (must be a Professional Selling Plan), and in the top right corner: Settings - Account Info.

Find “Merchant Token” on the page.

(No matter how many store management software you bind, your Seller ID always be the same.)

Q15: For a new store that hasn’t activated advertising yet, how do I authorize advertising?

A15: You can activate your advertising account for a specific Amazon marketplace by going to the “Advertising” menu in your Seller Central and clicking “Campaign Manager,” then “Create campaign” (you don’t actually need to create a campaign). This will activate your advertising account.

After activating the advertising feature, you can successfully authorize advertising the next day.

Q16: The browser page is blank during authorization?

A16: This is usually with 360 Browser. You need to switch to 360 Speed Mode and then operate authorize.

Q17: Why is historical data synchronization so slow?

A17: The system prioritizes synchronizing incremental orders and then synchronizes historical order data during idle time. If your store has many incremental orders, there will be less idle time for the order interface, making historical data synchronization slower. Additionally, Amazon’s store data interface may also have limitations, which can also lead to slow historical data synchronization.

Q18: Why does data synchronization show as failed?

A18: Synchronization failure means our system failed to request data from Amazon. Occasional failures are normal, and the system will retry. If it fails repeatedly, it is abnormal and needs technical assistance to investigate.

Q19: Sales and order data are showing anomalies and are different from Amazon Seller Central?

A19: Please check the order placement time of the unsynchronized product orders. Our synchronization frequency for incremental orders is approximately every 15-30 minutes. If orders placed more than an hour ago have not been synchronized, please provide the order numbers to technical support for troubleshooting.

After successful authorization, data synchronization normally starts within about 15 minutes.